need help contacting support at Envato

On June 16, 2022, I purchased for (a second time) the Ultimate Membership Pro plugin by WP Indeed. my bank statement shows I’ve been charged however it doesn’t show in my downloads. I’ve tried contacting WPIndeed but no reply. I’m unable to contact them using the form on their site because it requires a purchase code which I haven’t received. can anyone provide me with an email or phone number so I can know why it’s not in my list of downloads? thank you

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thanks so much Charlie!