My XSTORE Theme is unable to update to the newest version

Envato Customers Web and Code
1

My XSTORE Theme is unable to update to the newest version after I installed it in wordpress.

This is the message I get: An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I cant use this theme if I cant solve the problem.
Can anyone help me here ?

2

Hi @hoparne,

I can’t see any buyer badge in your profile.

Using the original purchaser account You can use Envato Market WordPress Plugin to get auto update features. This plugin helps customers receive updates to their premium wordpress Themes & Plugins purchased through Envato Market (ThemeForest & CodeCanyon).
you can download the plugin from here:

Using this Envato Market WordPress Plugin you will see:

  1. Latest version (need to update version) number
  2. Details view option for the latest version

otherwise you can download the update version from Envato Market Downloads page and update manually using ftp.

Note: Better to keep a full backup before doing the update.

Thanks

1 Like
3

Hi, I Have bought this theme from Envato.
Here is the details:
This document certifies the purchase of the following license: REGULAR LICENSE.
Details of the license can be accessed from your downloads page.
Licensor’s Author Username: 8theme
Licensee: Arne Opsal Hop
Item Title: XStore | Highly Customizable WooCommerce Theme & WordPress
Item URL: XStore | Highly Customizable WooCommerce Theme & WordPress by 8theme
Item ID: 15780546
Item Purchase Code: I dont post this but can give it if neccesarry ?
Purchase Date: 2021-04-13 13:25:41 UTC
For any queries related to this document or license please contact Envato Support via https://help.market.envato.com

I have downloaded the plugin but that don’t work either ?
When I bought the theme, I received 2 zip files. I didn’t know which one to install, but one of them didn’t work anyway. The other worked and I have installed and changed the theme.
From there I cant update ?
What shall I do ?

4

So, your 6 months support period not expired. please contact theme author and ask them support from here:

Theme author @8theme will assist you.

Thanks

5

Hello,

Follow the instructions mentioned on the XStore support forum Unable to update latest version of X Store | 8theme.com

Regards