My web designer is prevented admission to my Enviro account!

#1

I have bought the webdesign savoy.nordicmade (I live in Denmark). My webdesigner is working from Lithuania. Therefore Enviro prevent my webdesigner to get admission to my Enviro account. (Admission is neccecary because she has to ask Enviro support some tecnical questions). I have sent her my username and password. But when she tries to login Enviro blocks her and sends me a message that someone is trying to login from another country, and they sends me a verification code. When I forward the verificationcode to the webdesigner and she tries to login again, the same thing happens: They prevent her admission and send me another verification code.
What can I do, so my webdesigner can get admission?

#2

The issue will be that giving other people access to your Envato account breaches the agreement you have with Envato.

Are you sure they need access? Is author support via their own account? What’s the item called/author name?

Many authors have 3rd party support forums where you can signup and is entirely separate to Envato.

2 Likes
#3

Forward the verification code in few minutes, like like in few hours

#4

Well no, because as much as that might work… it would still be against the terms of service.

#5

Thank you for your ansvers until now!
I now have asked my webdesigner to ask you a question (in this case where
she is unable). She says:

“Could you please write to forum/support and ask how to set up a front page
in two languages and show products, then default language is Danish, then
everything is OK, but the front page of the second language doesn’t show
products.”

I hope someone has the knowledge to answer to her question :slight_smile:

My question: I have bought the webdesign savoy.nordicmade (I live in
Denmark). My webdesigner is working from Lithuania. Therefore Enviro
prevent my webdesigner to get admission to my Enviro account. (Admission is
neccecary because she has to ask Enviro support some tecnical questions). I
have sent her my username and password. But when she tries to login Enviro
blocks her and sends me a message that someone is trying to login from
another country, and they sends me a verification code. When I forward the
verificationcode to the webdesigner and she tries to login again, the same
thing happens: They prevent her admission and send me another verification
code.
What can I do, so my webdesigner can get admission?

#6

As suggested that theme uses a third party support platform so there is zero need for them to access your envato account.

All you need to do is register https://nordicmade.ticksy.com/?envato_item_id=12537825 and they can login using your details.

For what it’s worth I think you will be very lucky if the author can help with that request as it is clearly a customisation to the theme which would a) be outside support and b) with respect - the job of the developer you are using.