my refund is still not made

my refund is still not made

https://themeforest.net/refund_requests/7ea1a66b-2f42-4f96-ad1e-a9b1adc410c4?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail

When did you request it?
What was it for? An elements refund?

As its been Christmas there may be a slight delay in resolving things

yes for a wordpress theme.

5 business days expired but still not paid

I’m not sure Xmas day or Boxing Day are full working days but assuming all the criteria is met e.g. you have not used the subscription to download any items etc. then they will process things ASAP