I wanted to install the purchased theme Proton as I am used to install new themes, but it does not work…nothing happens when you upload the zip! Can someone tell me why?
Please also check this helpful Theme Installation Problem article:
Its the correct file, its still zipped, but nothing happens…theres not even a error report, it trys to load with no success
Maybe try using ftp and an unzipped copy of the theme?
If you have still problem with the theme then The best way to get the support is Contact your purchased Theme Author. Contact Author and let them know.