My purchased item

I recently purchased an item but I am not able access the file after downloading it. Could someone help me locate the item I am trying to customize? thank you!

not sure what issue are you facing! please can you share more as like screenshot.

The issue is that I purchased and when I am trying open the file to customize it, it doesn’t tell me how to go about it.


Unzip your download there you will get another zip which one will be your main template zip.


I did all of that but it is asking me for an app to open the file which is strange.

from your screenshots I think you have purchased PSD template and you have to work with PSD folder. and for opening psd you will need photoshop software.