I have no idea if I am in the right place. I am frustrated and wasting so much time.
When I purchased Revolution SLider - I was promised an email with all necessary info. I assumed that this mean my login/ order number/ instructions/ limitations etc.
I have not received it. ANd this is not the easiest plug-in to install. Once installed it has issues. One is that it needs a purchase order number.
Please check the slider documentation hopefully you will get necessary support in documentation.
If you have still problem with the theme then The best way to get the support is Contact your purchased slider Author.
Don’t worry just contact Author. Author will be very happy to assist you.