My purchase not reflecting to my Envato Account

Envato Customers Purchases and Subscriptions
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#1

Hi, I purchased an Item on CodeCanyon just now, but I wonder why it deducted on my Wallet but not updating my CodeCanyon account I didn’t received any email from envato or any confirmation about my purchase.

I’m using American Express Virtual Pay (GCash)

Hope this question will reach to envato staffs

Thank you

#2

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Regards.