My product code is being used by someone else

I have a theme from themeforest and my website was working fine. Then it stopped working but when i am reinstalling, it is saying that my license code is being used by someone else. What to do?

Contact the theme developer with your purchase invoice.

If you bought item from themeforest then you should contact the author of this product via profile message (just click on his nick). Should help asap :slight_smile:


for reinstalling may be the theme registration data has affected. So, you have to contact theme author and request them to guide you how you can fix the issues.

contact theme Author and let them know How to Contact your purchased theme Author, theme author will be happy to assist you.