My plugin not working but my amount not refunded

All in One Video Downloader Script

This plugin porches but not plugin working.

Please my amount refund.
My amount not refund Plugin author and Envato Marketplace.

please any help

Hi @satyendra61,

If you are eligible to get a refund then you can request for refund. Can I Get A Refund is an explanation of the refund policy, requirements, process and a button linking to the refund request form (below the How to request a refund).