my license is use by someone else that I don't know.

I have rocket lms and I did purchase more than 1 year ago, when I want to generate from the purchase code, the license Purchase code already taken!

I try to contact their support, they said I need to login from the account that using that purchase code, I believe I never have any other account from their ticket support platform.

my last message to them is: “I never have that account, I have only this account. and I believe I generate first license from this account and I never have domain or email account that contain **
hope you can help me to claim my license code. I already show you the proof of my purchase, and you can check in envato as well my username is zendesign”

please help me to solve this or maybe anyone here has same experience with me? or perhaps the official support of envato can help me as well? thanks.

You need to talk to envato support. They won’t respond here so open a ticket.

Envato Market Help and Support

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