So here we gooo… Today i got my first refund request from the user that have purchased product 2 and half month ago and he even got in touch with me about the issue : something went wrong … So i told him to check few things about the server which solves the problem one of the main thing … Totaly a main thing.
Apache rewrite mode …
I told him that routes for codeigniter are not working cause apache rewrite module have to be enbaled … But its host seems to be very different and strange as rewrite modules are not working … So basically it was its server issue .as i have already helped more then 8 people with same issue and solved the problem within 5 minutes so i told him that im not sure how its host does work as i never heard about it and never used it … But one thing im sure is my product is successfully installed on your host but one of the requirements (also available on product page sidebar ) is apache rewrite module abut your host does not seem to be have thst enbaled and you also cannot enbale that … Please change your host …
So this is what i get after 2 and half months …
… This item has bugs “something went wrong” already i have contact developer but i couldn’t fix this bugs so i am not satisfied this product. Please refund the `money or fix the bug…
Basically something went wrong means url is wrong in settings while installing the product or apache rewrite module is not working… and it is not my product 's problem but its server problem as everything is stated on product page about the requirement
What u guys say ? Should i refund or it is invalid refund with this reason after 2 and half months of purchase and download and usage.
Script does not have bugs … It is its server issue thst does not have I have all of my cleints having it functional (even on free hosting or shared hostings) and very much happy clients as it is working without any issue on their servers …
Suggest me please …
Thanks Arsh