My earnings got rejected By Payoneer

codecanyon
tips-and-tricks

#1

Hello,

I recently received a payment from Envato to Payoneer, however, it was rejected because they are requesting a different ID.

I contacted Payoneer, and they told me to contact Envato and cancel the payment.

Can Envato cancel this payment and refund the money so I can use another payment method next month?

Thank you so much!

Best regards,
Deen Doughouz


#2

You can contact Envato here:

https://help.market.envato.com/hc/en-us/requests/new


#3

Thanks!

I did, however, you know it gonna take a lot of time to get a respond from them. do you have any ideas if this is possible? I mean to get the money back to my Envato account as they didn’t being loaded?


#4

They will definitely help you sort this out. :slight_smile: