My download "folder" is empty!

I bought several themes in the last two years and just got an email to download new update but after I logged in my account is totally empty… no purchases, no reviews I left, no history no followers and download folder saying “You haven’t bought anything yet.”

What is going on? Anybody?

Hi @Yurrk,

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.


1 Like

I opened ticket a few days ago, how long is this going to take? How is this even possible?
Same login, same email… this is just unbelievable…

Envato Customer support team will reply your ticket as quickly they can. Please keep patience. Thanks