Hello,
I am not sure what is happening here, why is always my credit/balance down to zero?
and I always need to contact you to put the credit back?
Why is this the case?
And please put the credit back
Regards
I believe there’s a time limit that you need to use the credit ( 6 months. maybe )
This is the reason why it’s went to zero and you need to contact the support again but before expiring, you should’ve received email from Envato about the credits anyway.
In any case, you need to contact the support for the credits.