My balance is in Envato

I had about 50 or 60 dollars in my account
I stopped using the site
When I returned I did not find in my account any balance !! It’s like a new account
Even previous purchases do not exist !!
How do I restore it
Please Help

Thank you

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

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Sorry to hear please contact to Envato help centre. Thank you