Hi, my account was locked for no reason last night. I immediately wrote to customer service for support and ask why, what did i do wrong, which rules i broke…and this is answer. this is all nonsense **
" Unfortunately like all companies, we have a number of internal policies in place which, for business reasons, we do not divulge. After reviewing your application for service, we are unfortunately unable to re-enable your account."**
What does it mean, which internal policies? Which rules? show me which rules i broke?
i answered like this… still one return my answer.
WHATTTT, what does it mean not be re-enabling, are you kidding me?
**What did i do, i dont do illegal things or something like that. i’m using this account almost 3-4 years and i got a lot of themes, almost 400-500$. **
**and today i’m trying to buy new theme but cant, i removed my old credit card and want to will install new one but this locked. **
Maybe i’m using vpn, this can be reason.
it’s not fair, I didn’t do anything , Pls unlocked my account, i have a lot of web site this using themes,
I say show me what I did wrong, but all they say is internal policies, which internal policies. We will spend hundreds of dollars and buy many apps and themes, but even if I did not do anything wrong, you will destroy my account. Right now I am afraid of opening a new account and buying something new, because I am afraid that you will close it as well. PLEASE KEEP MY ACCOUNT BACK TO ME