My account was locked after you have taken my money my account

Envato Customers Purchases and Subscriptions
1

My account was locked after you have taken my money from my account for booking core template… please whats going on

2

Hello!

Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link

In the ‘Tell us more’ dropdown select:
‘My account is locked’

Also you should check this help articles:

Thanks

3

The same happened to my account. I explained my situation in detail. Envato Support did not provide a descriptive answer. Moreover, I cannot access the themes and license codes I purchased before.

4

I live in Turkey and something like this happened to me. They locked my account last week.

They cite 55 articles, yet they are alert enough to see from our IP address that we live in Turkey.

Even though I sent e-mails many times, they did not open my account.
We are customers, we are in Turkey, I will sue this Envato group and company. I purchased the theme, then before I could download the files, they blocked my membership and did not refund the money I paid.

5

Hi All, you have to go through envato customer support to fix any account related issue. They are the right team to assist. Thanks