My account is locked after requesting a refund

I been in dialogue with posthemes for the past two weeks about theface template that is not working… i sent error reports and all was told that they were on holiday… when i finally get a reponse postheme updated the documentation page for the templates as well as the post page on themeforest.

After requesting a refund on Sunday. My accont is locked.

What kind of service and website is this?

Hey there! If you went over the Envato Refund Policy and requested a refund directly to your payment gateway this maybe a reason to be locked out of your account until the dispute is settled ( more on this via this article ). You must get in touch with Envato Market Help and Support to get more information on unlocking your account and resolving this dispute. The community forums cannot assist in account related matters.

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