My account has been locked without getting notice from Envato


#1

Hi!
Yesterday I got blocking of my Envato account (theme_sprite) without any warning messages from Envato prior it. This is really strange situation, because all template is unique. I need urgent help with this situation and explanation what’s going on with my template and my money. If I breached any rules (I don’t know what rules exactly I breached in my case), I need fast response from Tech support. This is my tech support ticket number - 1076804. Please, help. I believe this is huge error, I am depressed. Help.


#2

Hello!

Sorry to hear you’re having troubles with your account. Please open a Help Ticket or see this detailed thread on what may be happening.

Thanks!


#3

I opened a support ticket. However, I have not received an answer yet


#4

Please have a bit of patience, they are overloaded with tickets these days :slight_smile: I know what I mean, I’ve also had to wait :slight_smile:

Meanwhile, you can also try to contact them via Twitter, they help too via this account:
https://twitter.com/envato_help


#5

I contacted the Envato team in many forms. However I still have yet to receive a response. This makes me unhappy