My account got blocked 15 mins after I paid for monthly subscription for Elements

I joined 15 mins back. Paid $33 which was debited on my CC for 1 month subscription. Just downloaded 1 audio & now my account is blocked. Can’t access anything.

It says my subscription has expired. How come when I joined barely 15 mins back. Kindly help.


Open a Help Ticket they would like to assist you with an official answer.


This might be because your bank blocked the transfer while it was being made, but as my colleague @unlockdesign suggested please get in touch with Envato Elements using the link he provided. They’ll assist you in the matter shortly.