My account got blocked 15 mins after I paid for monthly subscription for Elements

I joined 15 mins back. Paid $33 which was debited on my CC for 1 month subscription. Just downloaded 1 audio & now my account is blocked. Can’t access anything.

It says my subscription has expired. How come when I joined barely 15 mins back. Kindly help.

Hi,

Open a Help Ticket they would like to assist you with an official answer.

Thanks!

This might be because your bank blocked the transfer while it was being made, but as my colleague @unlockdesign suggested please get in touch with Envato Elements using the link he provided. They’ll assist you in the matter shortly.