My name is Efe Karadağlı, I am a motion designer for six years. I use envato products from time to time in my job. I bought “The Most Handy Motion Presets for Animation Composer” about two years ago and use it all the time. It is an After Effects preset which you need to activate with Item Purchase Code every single time. After purchasing the product, I formatted my computer many times and each time I could reactivate the product with this code.
Last week I reformatted my computer and when I tried to activate the product I noticed the code was rejected, so I decided to log into my envato account and found my account blocked as well.
I opened a ticket but they didn’t help me properly. They sent me the same copy paste text every time and said they couldn’t open my account back. But I don’t know what did I wrong?
I am a taxpayer designer in my country and if you want me to prove my identity, my bills, I can do it.
I can’t access the products I bought before nor my account neither.
This situation has victimized me a lot and I am waiting for help in this regard.
Efe Karadağlı (utopixel)