Music bought but not downloaded

tips-and-tricks

#1

Last week I bought a music piece, but it was moved away before I had downloaded.

Is this any chance that I can reach this piece of music?

The music piece is that one:
http://audiojungle.net/sso/callback?token=rO7hvzONR2qjmHtjpRFP8k9aM7U8RCunbhj9SzgMlAMNAiSIS6DkvEj58sbqyMmX&utm_nooverride=1

If not, I would like to get my money back.

Thanks


#2

Hello,
What do you mean by moved away? You can always access all purchased items through “Your Profile Name” -> Downloads.

Regards,
ApesPark


#3

If it’s already removed then you can contact the author through their profile. I got an email from my customer too about my removed item, then I just need to send the file via email :smile:


#4

Thanks!! I’ll try this


#5

Hello,
actually a similar problem occured to me. I purchased an item 4 days ago but I can’t see it in “downloads”. Have I been robbed…?