Moved an old site to a new name to keep the name

change my dev site to be the main site - my client wanted to keep the original site live for reference - do I added orig. in front of the domain name.
I need help from ‘Media Grid’ their site refuses to recognize that I just paid for 6 months of support - have cleaned the cache - no luck - their product is still on the original site and not the new site - but I am unable to tell them that - if they can’t see I paid!
HELP…! If they don’t change the name to Orig. I want my support $ back . thank you!!

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