This month was really bad for sales for me, have a huge drop (more than 50% against December).
And 3 days ago I found that most tracks in my portfolio (182 of 259) doesn’t play preview. I still can download *zip archive, but can’t download preview. When I go to the item’s page I see this old-player and nothing happens (watch screenshot). I watch this pages from other devices - the same result. It’s really bad for my sales, when buyers can’t listen “preview”!!!
I contacted support but there is silence… I think they have a lot of work.
So… Is anybody had the same problem? Have you any advise for me what to do? Am I need to re-upload all “previews” (it will be really hard for 182 tracks, ha!) or just wait reply from support. This situation makes me really mad and disappoint…
Thanks a lot for help!