Hi, I’m elements contributor and each month 18-20th date I am getting additional payment(honestly, no idea where its comes from) so this month I have not got any, anybody knows why?
Hi @Motionavigations! We process two payment runs each month for Elements authors:
On the 16th, the regular Elements Earnings are paid. This includes Item Earnings, and any Content Bonus payments that you may be eligible for.
On the 20th, there is a separate payment for Elements Incentives. This covers anything outside of the regular earnings payment - for example, any bonus earnings from the Triple Rewards promotion that we’re currently running for all Video categories.
If you check your Envato Author Dashboard page, you can download a PDF statement for each of the most recent payments. The dashboard currently has an Elements Earnings statement for the November 2021 period, and the January 2022 Elements Incentives statement.
Hi again, so I have not got this bonus, could you give the info about the reason?
I mean 20th payment
I can see that you have Elements Incentives earnings listed on your January statement, but I don’t have access to our payment systems to see what’s been transferred - I recommend opening a ticket with our Author Support team. They’ll be able to check payments for your account, and can help find out what’s happened to the missing bonus payment.
Done Thanks🙏