Monkeysan dont want to refund me the payment (Knowhere Pro theme)

Envato Customers Purchases and Subscriptions
1

Hi,
I buy the theme Knowhere Pro, from Monkeysan ( Sergey Velikorodnov ), and the dont want to refund me the payment. The theme is not optimized, not included some of plugins that tell in the landing page and a lot of bugs inside the products.

How can i get the refund? Now I waste my time with this guy and the support forum and I continue with the same problems of the theme. I feel scammed.

2

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the request form.

Here is all the information about refunds: Envato Market Refund Rules

Thanks