Money withdrawn but license and support not updated

I have a problem. I signed up for a new license and renewal of support for a theme that I had already purchased before. The money have been deducted from my card but the basket remains intact and in addition the license and the support are not updated. I need to solve the problem urgently.

Hi @Tanguy19,

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.