Is it possible to request a money back?
Hi!
Yes, it’s possible, but If you have purchased an item from our “Web Themes and Templates” or “Code” category on Envato Market and you are experiencing a technical issue with the item we recommend that you contact the author of that item and seek assistance. Often they’ll be able to help to troubleshoot your problem.
You can find more about the refund policy here: https://themeforest.net/page/customer_refund_policy
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