Missing Download Purchases


I have purchases that are missing from my Downloads section. I have email confirmations showing a record of said purchases – but nothing in my themeforest account. Whats the deal?

I’m having issues with my template – need License Certificate to gain access to support forums.

Any help would be greatly appreciated,

  • UStartClub

Maybe those items were removed from the marketplace by their authors. This is why you can’t redownload them.

It doesn’t look like : https://themeforest.net/item/pitch-a-theme-for-freelancers-and-agencies/13111699?s_rank=1

Are you sure they were bought from this account? You didn’t refund or despute the purchase?

Indeed !!! I’ve two different accounts. Thanks.