Missing Code

#1

Hey Guys, I have a problem. A customer bought a file from my portfolio, but still after months hasn´t received a code to use it. Here our dialog:

Customer:
Hi! hope you are doing great! So, my website is about to launch on the next few days. Still havent received any info from audio jungle regarding the CODE. The one they sent with the purchase is not a valid code 2 link. I will appreciate your kind support. Hugssss, Customer
JK-Productions:
sorry for that. Funny that the code isnt working :-/ Has your website launched yet? would love to see the page and how the music was used. I´ll try to contact audiojungle again! cheers
Customer:
hi!!! website is ALREADY working at the fullest. unfortunately code NEVER worked, in the case u still figure out the right one … please be kind and provide it . I will appreciate. Hugssss

I really need help!!! Please!!!

#2

Write here immediately
https://help.market.envato.com/hc/en-us