Missing Authentification Code from Download

Hi I downloaded these motion presets, but they require a password only available from the videohive portion of envato despite being hosted on envato elements (my membership). Who do I contact about this?

Hello @3tylivs

You should be able to use all files from Elements without the need for special passwords and codes. If you are unable to use the item, please get in touch with Envato Elements Help and Support. The team will be happy to help.

1 Like

I have question for licencing…
so I have made music video with Envato Elements ,Video and sound fx for my client and he wants to post it on his own yt channel…
Will he get a copyright strike?
Tnx Dominik

Hi. Just contact us via contact form here and i will manage your issue and help you. nitrozme's profile on VideoHive