Misleading theme - not fit for purpose

Strange, I have emails from the theme owner saying the Instagram Feed is broken and I should find a third party app, but as soon as I request a refund they deny this and want me to spend my precious time helping them get out of a refund by reinstalling the theme that they said doesn’t work?

I am very aware that people should ensure the theme is fir for purpose, I purchased it and then it doesn’t do what they said. They KNEW it was broken.

Thats false selling right?

We’ll probably need to hear both sides to formulate an opinion, hence the best way to resolve this is to raise a refund request through Envato.

If the author declines the refund, you can raise a dispute during which Envato will step in to resolve the dispute by hearing both sides.

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