Misleading theme - not fit for purpose


#1

Strange, I have emails from the theme owner saying the Instagram Feed is broken and I should find a third party app, but as soon as I request a refund they deny this and want me to spend my precious time helping them get out of a refund by reinstalling the theme that they said doesn’t work?

I am very aware that people should ensure the theme is fir for purpose, I purchased it and then it doesn’t do what they said. They KNEW it was broken.

Thats false selling right?


#2

We’ll probably need to hear both sides to formulate an opinion, hence the best way to resolve this is to raise a refund request through Envato.

If the author declines the refund, you can raise a dispute during which Envato will step in to resolve the dispute by hearing both sides.