Minti Theme Support

I have purchased multiple licenses from Minti Theme. Now the theme support and regular updates are missing.

We are having issues with outdated plugins and many files are getting hacked. We need an immediate solution from Mini Theme.

I think you purchased the Mintie - Arts & Crafts WooCommerce Theme and please get in touch with the Author from here:

Thanks

Could be another leak. You can’t be sure if it’s theme as it’s not too old, probably it’s still up-to-date at least not to get hacked

No, we found that out to be from outdated plugins provided within the theme.

Fyi - Slider Revolution, Wp-bakery plugins

We are trying to login to the support to check on updated plugins but we don’t have any options. Also we don’t see any new updates since 2023 on the theme as well.

(link removed) - this is our website. Please open this link on Safari or Firefox in incognito mode. For the first time the URL goes to a spam url and from the next time it goes to the website.

You may need to inform the author if there’s a plugin issue but you may need to get your own copy for the updates if you don’t want to wait for the author ( SR / Bakery ).

It’s hard to tell where the issue comes from, “claiming” it’s theme because of it hasn’t been updated since 2023, is not the good way to solve the problem especially you cannot request support if you don’t have active support period.

We are unable to get in touch with the author. Their support website does not allow us to register to post a ticket.

Our Licence is active till Dec 2024 and we have got two licences

We got an email from Phil from Minti Themes, but so far it was not useful even after getting an updated plugin. We are unable to register on their portal as we see the options to register seem unavailable.

It’s the thing that you’d need to solve with the author. Noone else here could help you on this matter but if you’re not happy with the support, you could contact Envato support.