Today I got a email my approved Premiere Pro has been disabled from VideoHive for a customer attention. They said :
A customer has brought to our attention that this item might contain missing or improperly linked media, which displays as “Media Pending” inside of Premiere.
Please investigate and correct any possible issues.
But in my computer its open it in premiere pro 2014 and 2018 and work properly without any issue. Also this item has 8 sales, and may be 1 customer facing this issue. This customer also sent a screenshot of this issue
So can anyone help me how to solve this problem in premiere pro. (this is 100% premiere pro project no need after effects installed.)
In this project I used 8 mov file with photo jpg codec.