I had a problem with the trick Envato market ad and bought the service that doesn’t delivery what promises. After saw the trap, I googled and discovered dozen of people complaining about the same thing so I suspended the payment at PayPal. For my surprise all was solve really fast and the case was closed end life goes on.
For my surprise (again), one month later I discovered that my account was locked and that I should reach for the help desk team. The service was really bureaucratic and told me that was sending my case to another department so I decied to be faster and searched about it. I found that the problem should be linked to payment via paypal.
That’s fine, this stuff happens, but I received an email saying " If the funds have already been reversed back into your Paypal account, you need to make a manual payment. You can send it to [firstname.lastname@example.org]. Please let us know the transaction ID so that we can verify the successful transaction and re-enable your account."
And no other instruction. What manual payment? Pay for what? Where?
The desperate part is that the service repeats the same answer no matter what I write. Looks like a broken robot.
Could another user share how he / she solved?