Luxury - Premium Fashion Magento Theme - empty cart after wrong GoPay payment


#1

Hello,

We have Magento ver. 1.9.2.4, we use GoPay and have this problem: after wrong / failed GoPay payment (we don’t and will not use other payment gateway) the cart becomes empty and a customer must find / order merch again! We use Oscheckout included in the template. I need the cart to be filled again after wrong payment. May be it becomes empty just after clicking “Pay” but we really need to keep merch there until successful payment. The customer insists on it hardly.
Thank you!
Pete


#2

Hello Pete,

The best solution to get faster help/support is to contact the author of the theme directly.
You can do that by navigating to the themeforest page of the item you bought and click the Support tab, like in this image:

All the best!


#3

:slight_smile: Thanks, I will do it.