so please how can i solved its please
Sorry to see that This kind of behavior not allowed at Envato Platform.
Open a Enavto Help Ticket and make a dispute against that author. I saw that author item support rating 1 on that item out of three(3) review.
You can give him a low rating also.
Make a complain against him to Envato Customer Success Hope they will help you out from your issue.
yes, your ticket submitted done , but till now not replay or refund now
wait for support team reply & remember it not a live support/chat service.they will reply to you view mail.