Lost subscription

Hello. I renewed my password and username (forgot the old one) and after signing in with the new one, subscriptions are lost from my account. Same email, new login data – and website offers me to buy “unlimited downloads” (upper right corner), but i’ve allready paid for it.

Any sollutions?

Hello @EdijsM

Get in touch with Envato Elements Help and Support (link). The team will be happy to assist.