Lost Money in my account

Hello

my name is Elmunir Elgajiji , i have an account on theseforest that i have been using since 2013. I have money in my themeforest account under the username of elmunir. The account has expired , I would like to still use my money in this account. Can you please renew my account so i can still purchase from your site .

please let me know what i need to do to verify that its me who owns this account

thanks

Elmunir Elgajiji

Hello,

Please open a Help ticket. They may be able to reinstate the credits if they didn’t expire too long ago.

Cheers!

1 Like

Hi,

No worry about. You just open a Envato help ticket as @baileyherbert provided link or Here.
it hope they will solved your problem.

Thanks

Hi @elmunir

I think envato support team will be happy to fix this. So, please contact support ASAP
https://help.author.envato.com/hc/en-us/requests/new

Thanks