Looking to buy the Salient Theme and can't!

wordpress

#1

I don’t know what to do anymore, so I hope someone has an advice or a similar experience. I want to buy the Salient theme for $59 with my credit card, but for the last 2 days I can’t seem to pay for it!
Everything is well with my credit card - there are sufficient funds on it and I actually used it for online paying yesterday. When I try to use it with PayPal or Skrill for Themeforest’s themes - it doesn’t work.
Skrill says there’s an error and my payment’s cancelled, and PayPal says my credit card can’t be used for purchase right now.

I really don’t know what to do anymore. I don’t have either a Skrill nor a PayPal account, but does that even make a difference? I am paying as a guest.

Thank you and I’m hoping someone can help me!


#2

Hello, please do open a ticket on envato support and maybe contact them via twitter
https://twitter.com/envato_help/with_replies

to maybe expedite it a bit.


#3

Thank you, I tried reaching out as you said, ticket, facebook, twitter!
Nothing


#4

Yea lately envato is a bit slow with support, guess its crowded.


#5

I completely understand but its not like Im buying a house worth of $600000. Im buying a $59 theme and it feels like Im bombarded with security alerts here. Just want to pay and move on with my life.

Thank you for taking the time to reply


#6

I understand you, we are frustrated also since, since our sales dropped significantly for the last 3 days and we do not know if its related. And we also opened a ticket to envato.

Thank you


#7

Im so sorry to hear that.
Hope your issue gets resolved asap.
This is the last time Im ever purchasing anything from here. I just hope I can buy the theme and leave :slight_smile:

Have a great day and truly hope you will solve your issue


#8

Nooo, do not leave, this is not usual. There are issues. I really recommend it for further use. Proven authors specially have great support. And community is awesome really, highly recommended!

Once it gets resolved its a blast!

Cheers


#9

Thank you for mentioning me on twitter. Apparentely they asked for my ticket number so HOPEFULLY they will be able to help me :slight_smile:
SO Thank you!!!


#10

No worry, your welcome, they do care and will forward the ticket I am sure, just hope you get answered in time.

Cheers


#11

Hello, could you try again an post if it worked. We noticed a sale just now and it was via paypal and themeforest was down for maintenance for a moment a while a go.

Thank you


#12

Sure,
Thank you very much!


#13

YES I finally did it!!!
Thank you again for everything!
I regain my sanity today :))))

Have a wonderful and successful week!!!


#14

Fantastic, well no official response from envato was given and we lost potential income about 700$ Which apparently nobody cares about! But i am happy for you!


#15

Hi there,
Just saw your message. How is your issue now?
Everything solved?


#16

Yes and our sales went up to normal again. Thanks


#17

Oh Im so glad to hear this!!
Have a wonderful week!