Long review time for my project

My project has 11 days to queued for Review, although other authors speak about the 7 day reviewing. Day ago I wrote to help center, but none of response has not yet received. What I should do to have review my project?
I added it to “add ons” category. Maybe this is the reason? The last time there was no difference in time between the “add ons” and “AE project files”.

It’s probably got a different queue than standard AE templates. It might not have, but if AE are being approved in X days and yours isn’t approved in X+4 days or whatever, then that’s probably the case. Unless you’ve got a held for additional review notice or anything like that.