(Locked) Payment options lacking


#1

I just created an account to purchase a theme and I’m severely disappointed in the payment options here.

PayPal, which I and many other people refuse to use for a plethora of reasons, and Moneybookers, which is more or less a PayPal clone. Neither of which are run by a legitimate financial institution and are prone to freeze accounts on a whim.

If you want to use detached, third party payment solutions like this instead of a proper, integrated and direct payment system at least include Serve, which is run by an actual financial institution on their back end.

I’m not sure if I’ll be making a purchase here or not with such limited payment handlers.


#2
HittingSmoke said

I just created an account to purchase a theme and I’m severely disappointed in the payment options here.

PayPal, which I and many other people refuse to use for a plethora of reasons, and Moneybookers, which is more or less a PayPal clone. Neither of which are run by a legitimate financial institution and are prone to freeze accounts on a whim.

If you want to use detached, third party payment solutions like this instead of a proper, integrated and direct payment system at least include Serve, which is run by an actual financial institution on their back end.

I’m not sure if I’ll be making a purchase here or not with such limited payment handlers.

Hey there HittingSmoke, I understand what you’re saying, but the fact of the matter still is that PayPal and MoneyBookers are systems that are used widely by users, and at the moment have more users than Serve or other payment systems.

These are the most common used choices for payments online. I for one am very satisfied with PayPal thus far!

For more information, please feel free to contact Envato Support. They might be able to provide more information on this subject.


#3
Enabled said
HittingSmoke said

I just created an account to purchase a theme and I’m severely disappointed in the payment options here.

PayPal, which I and many other people refuse to use for a plethora of reasons, and Moneybookers, which is more or less a PayPal clone. Neither of which are run by a legitimate financial institution and are prone to freeze accounts on a whim.

If you want to use detached, third party payment solutions like this instead of a proper, integrated and direct payment system at least include Serve, which is run by an actual financial institution on their back end.

I’m not sure if I’ll be making a purchase here or not with such limited payment handlers.

Hey there HittingSmoke, I understand what you’re saying, but the fact of the matter still is that PayPal and MoneyBookers are systems that are used widely by users, and at the moment have more users than Serve or other payment systems.

These are the most common used choices for payments online. I for one am very satisfied with PayPal thus far!

For more information, please feel free to contact Envato Support. They might be able to provide more information on this subject.

PayPal is the biggest gripe as many people are shying further and further away from them ethically. I don’t want to get into a philosophical debate about censorship but there are too many places that only offer PayPal simply because they are the biggest, and for no other reason. I’m glad there was an alternative.

The Moneybooker site I’d never heard of, but upon a quick Google search there was a few alleged incidents of them freezing accounts with no recourse. This affects sellers more than buyers of course, but I’d still rather not do business with such entities. The reason I mentioned Serve is because it’s a service by American Express, which is a legitimate financial institution and short of fraud investigation or law enforcement intervention they’re not going to be freezing accounts on a whim without proper customer support.

I’d love to be a continued customer. I did buy my theme through Moneybooker and it went perfectly fine. It’s not a service I intend to make regular purchases using though.


#4

100% agreed. Paypal is terrible (case in point, I’m trying to buy themes and can not, due to some unspecified Paypal error).

It makes no sense to remove reasonable choice for consumers when it comes to ways to part them with their money. I want to make a bog-standard credit card payment, it would take nothing to have a proper payment gateway to a proper bank.

I wouldn’t even bother except that there is a theme I really want to buy. Otherwise, I’d have clicked off your site as soon as I saw Paypal as the only payment gateway choice.


#5
HittingSmoke said

I’d love to be a continued customer. I did buy my theme through Moneybooker and it went perfectly fine. It’s not a service I intend to make regular purchases using though.

Hi there HittingSmoke,

Just wondering, would you be keen to try the deposit system the marketplaces has to offer? Put some credit onto your account and make purchases that way?

I can understand how users may prefer to make their purchases through a system like PayPal, Serve or Moneybookers, especially when they don’t make purchases too often. Just wondering if you would consider this possible alternative :slight_smile:


#6

Having PayPal and Moneybookers as the only options pales in comparison to forcing people to make deposits in limited amounts ($20, $40, $60 etc.). Offer wordpress themes at $40.00. Then raise the price to $45.00 after $40.00 is deposited. Forcing the person to deposit the lowest offered amount of $20.00.


#7

Yea, the Moneybookers option is SO shady. Deposit option closes to the $40 theme is $50. Gee wiz, what a surprise. So I have to pay 20% extra because Themeforest refuses to provide a working checkout option.

You guys are way, way shady. Sooner or later some legit operation which doesn’t treat the customers are developers in this fashion will take all this business. Let’s hope, at least.


#8
jdurango said

Agreed, I absolutely will not do ANY business with PayPal, which means I can’t do any business with Theme Forest. I guess I’ll be buying a more expensive template from …too bad.

Ouch, you must really hate PayPal… :smiley:


#9

I don’t have mujch love for Paypal myself, sadly, in most parts of the world, it’s the only easy to setup payment system that’s widely accepted everywhere - both for individuals and merchants. When I looked at other options in UK for instance, the amount of bureaucracy and personal information required to setup an account with some providers is beyond ridiculous. As long as that doesn’t change, Paypal will be the preferred, even if not liked, payment provider.
On a sight note, you do not need an account to make a payment via Paypal - you can just use them for individual payments as you would any other gateway, so not really sure why it’s such a big issue?

And lastly, when dealing with any sort of ecommerce - Paypal, for clients, means security. I will not shop on an unknown site if it doesn’t have a Paypal payment option. They handle charge backs in an efficient way and you can be sure, no one will vanish with your money without fulfilling their business promise.

Oh almost forgot, unlike many payment gateways, all transactions are instant - you pay, you got it. There isn’t even a minute of a downtime, and for many people - time is money.

I agree with OP’s sentiments, and it’s great to take a stand, unfortunately, not so easy when alternatives, even if ethically better business, are behind in functionality and ease of use.
US has a fair choice of payment providers that I’d be happy using, it’s not the case in EU or the rest of the world and noone in their right mind, would limit themselves to one country only. Even Amazon doesn’t offer virtual services payments outside US - I wanted to use them as my primary gateway but it’s not possible.


#10

Yes please add credit card payments at least. I’m surprised for such a big company you don’t have the most widely accepted payment options, Visa and Mastercard (without having to go through PayPal).


#11
webup said

Yes please add credit card payments at least. I’m surprised for such a big company you don’t have the most widely accepted payment options, Visa and Mastercard (without having to go through PayPal).

You can use visa without a PP account, just click the right button on checkout lol…no need to register with them.


#12
HittingSmoke said

I just created an account to purchase a theme and I’m severely disappointed in the payment options here.

PayPal, which I and many other people refuse to use for a plethora of reasons, and Moneybookers, which is more or less a PayPal clone. Neither of which are run by a legitimate financial institution and are prone to freeze accounts on a whim.

If you want to use detached, third party payment solutions like this instead of a proper, integrated and direct payment system at least include Serve, which is run by an actual financial institution on their back end.

I’m not sure if I’ll be making a purchase here or not with such limited payment handlers.

Could not agree more.


#13

Just opened an account to purchase a theme myself and I was dead disappointed at the payment options: Paypal? Never!! And the stories out on Skrill suggest that they are no different.

Envato please take a leaf from the page of giants like Godaddy, and stop forcing buyers to conform to the likes of Paypal and Co.

Not me anyway.


#14

Hi Team

I am very unhappy about paypal payment module here… i cant pay through that. i need to purchase a template. Failed again and again.

:frowning:


#15

Hello :slight_smile: Please open up a Help Ticket for any purchasing questions or difficulties. They’ll be happy to help you out. Thanks!


#16

#17