I tried logging into my account to get access to my files. I noticed I have been locked out. I had some issues with a theme and was beyond frustrated. I did request refunds and had an open ticket about it, but after a few days I did get a hold of the author and they helped me 100% I am definitely satisfied now. I did overturn my requests for a refund. Could the lockout be due to this? I would like to get back into my account to download my paid themes and purchase new items. Hope you can help!