Locked out of my Envato account

Hello,

i bought on your website a betheme premium, and after i received this message : Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.

my login dubot85

Can you tell me what is the problem. Haye you receive payment?
i created a new account ,i have an another account , it’s the problem?
Where is my dowload?

Thanks

Hello!

Sorry to hear you’re having troubles with your account. Please open a Help Ticket or see this detailed thread on what may be happening.

Thanks!