Locked out of my account after purchase


I have a problem, I can’t have access to my account, I have this error : Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details.

I’m really stressed about this problem, what should I do ?

I have 4 items and one in review process :-/

and support ticket # 594664

I contacted support team but they didn’t send me back the result of my request

My nickname is Ahmed_Mahmood