Locked out of Envato-- not sure why

Hi guys, I’ve tried connecting to my Envato account-- kerwinray and kerwinsentillas, both-- but I seem to have been unlocked. I tried paying but after clicking on the payment button, I got kicked out and had this “Sorry, but your account has been locked out. Contact team for Help.” and I’m not sure if I’ve already been charged. Help!

Hello! Have you contacted our Help Team yet? They’re happy to help with any account questions :smiley: Thanks!