Locked out of account ?!



I’m looking for an answer as to why I got locked out of my account all of a sudden. I read that it happened to several other people, but nobody posted a message as to what happened afterwards or if they managed to solve the problem.

I’m not a seller, only a buyer and today when I signed in to buy a theme to build a website for a client, I couldn’t do that. As far as I know, I didn’t do anything wrong.

I’m facing a deadline here, can anyone please help?

Thank you,


Hello Andra,

May I know what account of yours have been blocked?

Also, does they highlighted any reason for blocking the account?


Hello! Please make sure you open a Help Ticket for any account related issues. Our Help Team will be happy to check into it for you :slight_smile:



Thank you for your help. I opened a ticket and your team was very quick to help me. The problem was solved in under 48 hours. They said the account was blocked because of security issues, and they quickly reactivated it.

Hopefully, it won’t happen again in the future.