Locked out of account, support mentioned ask forums

Envato Customers Purchases and Subscriptions
1

I tried to buy FUNDRIZE theme and when I hit the button to buy the theme it took me to a page that said my account is locked.
ugh. I love the fact that you have tight security. That’s really nice.
I think it happened because I was on a VPN and forgot to shut it down before I made the purchase.

2

Hi,

This is your theme Fundrize | Responsive Donation & Charity WordPress Theme

My opinion is turn of your vpn before purchase hope will works well.

Thanks!

3

Hello!

Sorry to hear you’re having troubles with your account. Please open a Help Ticket or see this detailed thread on what may be happening.

Thanks!

4

I try to sign in to envato. My account is still locked.

5

My VPN is off

6

Follow that link what are provided @charlie4282

1 Like