I I’ve been a customer for nearly a decade buying themes needle drop music, clips etc… I decided to try a subscription “envato elements” for 33.00 with the caveat I can cancel within I believe it was 15 days. I tried it, didn’t like it and cancelled. Got a confirmation of cancellation yet still got charged. Contacted envato and nothing so I opened a ticket with the credit card company to back the charge out. They did and all was fine until… LOCKED OUT. I again reached out to envato to get this resolved. They told me I still owed the money and wouldn’t honor the cancellation. I figured I need to buy more items so I paid the 33.00 again to their paypal account manually and send copies to everything to support. 3 days later NOTHING. It’s like my account is being held for ransom which I already paid and they still didn’t fulfill their end of the deal. This sucks. Someone better un-screw this now or I’m gone for good
Forgot To Mention***
Bought a new theme just prior to being LOCKED OUT and cannot activate it’s functionality yet they have my $$$
That really sucks